Terry has been caring for my piano for quite a few years; I don’t even remember how long exactly. I have a 108 year old Pleyel baby grand which is a rarity in the US, but he knows juts what to do all the time. When it needed new wool on the hammers, he found a special wool from Europe that matched the old kind, then revoiced it, worked over the action, and the piano sounds great. I just need to keep up with tuning and humidity. Old pianos get a bit finicky, but I know Terry will take care of it