My Dad was a musician, music teacher and piano tuner. I inherited his baby grand piano. When I first got her, she had survived being in a humid, non-airconditioned house during hurricane Sandy in NY. Terry went above and beyond in getting her back up to snuff. Though it took him many more hours than he anticipated to recondition her, he did not charge me extra, and stuck to his initial cost estimate. This dedication to service and customer satisfaction is a rare find these days. He's the best!